Shipping and Payment Information
Cocopani is based in Sydney Australia and we offer FREE SHIPPING AUSTRALIA-WIDE
FAST SHIPPING TO ALL AUSTRALIAN CAPITAL CITIES
Cocopani personalised free delivery on weekends (Sydney Metro areas only)
1 day dispatch from time of purchase (Monday to Friday)
If you have any particular shipping requirements please don’t hesitate to call us on +61 2 9807 4616 (Monday to Friday 9 am to 5 pm)
Australian orders are processed from Monday to Friday.
Deliveries are between 9am and 5pm Monday to Friday. Please note if you are not at home when the delivery arrives it is up to the discretion of the driver if they leave the delivery at your door. You may consider another delivery address, for example, work. If your package is going to a workplace, please include the business name and a contact name so that it arrives promptly.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from force majeure for which we will not be responsible. We want your order to get to you as quickly as possible, but please note that sometimes, due to unforeseen circumstances, there can be a delay. We promise that we will do everything that we can to resolve any delivery issue that arise. If you have any questions or concerns, click here to contact us.
For international orders please click here to contact us</span > to discuss delivery options and fees, prior to submitting credit card details for payment online.
GST & Taxes
The Australian GST tax rate applies to all orders delivered within Australia.
International orders are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered.
Any duties and taxes incurred in the country of destination are the responsibility of the customer.
If you require further information about your country’s taxes and duties you will need to contact your local customs office directly.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable merchandise. We are also prohibited by law from marking the order as a gift, even if order is placed with the intention of sending to a gift recipient.
Goods will not be dispatched until your payment has been completed. When you place your order your debit or credit card is charged for the whole amount due.
Cocopani uses PayPal, which is a safe and secure payment method. The sale will be submitted for processing as soon as you click on the “confirm” button. You will then receive an email from us to confirm receipt of your order and delivery. By placing an order through the Website cocopani.com, you are confirming that you are legally entitled to use the means of payment tendered and, in the case of card payments, that you are either the cardholder or have the cardholder’s express permission to utilise the card to effect payment.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or suspending any transaction after processing has begun.
In order to contract with Cocopani you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.