We make our best efforts to provide you with the best designs and products, however we understand that from time to time you may not be pleased with the product you have purchased and in some instances you will need to return it. To streamline the process, returns must be pre-authorised, and pending inspection the product will be repaired, or a refund, credit or exchange will be issued to you at the discretion of Cocopani. In all cases, our best efforts will be made to repair your Cocopani product.
Cocopani does not accept returns based on change of mind. Returns are accepted for genuine faults to Cocopani products and these returns must take place within 14 days of receiving the goods.
Exchanges or returns will not be accepted unless deemed faulty by Cocopani. For products that are deemed faulty on purchase, refunds, credits or exchanges will not be accepted after 30 days from the date of purchase. All returns must be accompanied by an invoice and shipping costs incurred will be covered by Cocopani should the product be deemed flawed/faulty. Refunds will be processed using the original tender type. (The exact card used to make the original purchase).
Returns or exchanges of online purchases must be made by post. As Cocopani is not liable for the loss of an item being returned we recommend that you return it using registered mail.
The umbrellas are guaranteed for 1 year against frame defects that develop with normal use. Guarantee does not include damage resulting from misuse, lack of appropriate care or accidents. Please return your umbrella, along with your receipt to Cocopani: PO BOX 988, RYDE NSW 1680
This warranty applies to the original purchaser only.
This warranty does not cover damage caused by wind or adverse weather conditions, fair wear and tear, accidents, misuse, fire, flood, hail, earthquakes or other natural disasters, or alterations or repairs by any other than an authorised agent of Cocopani.
Cocopani reserves the right to determine whether or not fault is caused by faulty workmanship or material or wether any part is faulty.
If you have any questions about our returns policy, or wish to obtain a return authorisation, please click here to contact us.
Online Store Currency
This online shop quotes the price in Australian Dollars therefore when you are purchasing from an overseas destination, your transaction will be processed through PayPal using your own currency. For example if you are purchasing from the USA you will pay the US dollar value.
Cocopani reserves the right to cancel any order at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or numbers provided. We will refund all payments using the original method and card details received. All orders are subject to availability of stock.