FAQ (Frequently Asked Questions)

Buy

Cocopani offers three payment providers.

- Shopify payments - pay with all major credit cards

- Paypal - pay with major credit cards or your Paypal account if you have one. 

- Afterpay - Pay with your Afterpay account

 

When purchasing in Australia the 10% GST (Goods and Services Tax) applies to all orders. The GST  is automatically calculated at checkout and included in the total purchase price.

International orders are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered.

Any duties and taxes incurred in the country of destination are the responsibility of the customer.

If you require further information about your country’s taxes and duties you will need to contact  your local customs office directly.

Shipping

Once your order is complete and has been picked up by the shipping company, you will receive from Cocopani an email indicating the name of the Shipping company and the tracking number. With this information you can then search on the Shipping company’s website their tracking page and input your tracking number.

Yes, we do ship to PO Boxes Australia wide with Australia Post.

- We offer Standard free shipping Australia Wide.

- With orders over $250 we offer free Express Shipping Australia Wide.

- Shipping to the USA is $35

- Shipping to all other countries $40

When you place an order we receive and process it. If you need to do same changes to your order while it is being processed, you can contact us and we will do the changes on our system. If the order is complete we cannot do any further changes.

All orders are processed and ready for shipment same day. The order is then picked up by the courier and leaves the warehouse the next business day.

Warranty

For full Warranty terms click on Return and Warranty

If you need to file a warranty claim please email us at Contact Cocopani and we will guide you through the process. Please ensure you provide us with your full contact details and a description of the fault.

Return

Please click on this link to read our full Returns Policy.

Yes you can return or exchange a sale item. The returned item purchased must be in its original condition and its original shipping box. The return costs are your responsibility, we do not cover the return shipping costs unless the product is deemed faulty.

Wholesale

If you love Cocopani and would like to become a distributor of the Cocopani range of products, please click on this link Wholesale Enquiry and fill in the online form. Once your enquiry has been reviewed we will get back to you.

If you love Cocopani and would like to stock the Cocopani range of products in your retail store and/or website please click on this link Wholesale Enquiry and fill in the online form. We will contact you once we have reviewed your enquiry.

If you are looking to create a unique promotional umbrella for your business and/or special event, we would be more than happy to help you. It can be with your own design or we can help you with designing something special. The minimum order requirement for special orders is 200 pieces per design. If you would like to know more fell free to  send us an email with your project details at Contact Cocopani

Do you need more information ?  Click here to contact us!